SmartSimple Blog

SmartSimple EMEA Summit 2020: Going Virtual

Posted by Claudine Ting on May 22, 2020 10:30:40 AM

Along with the rest of the world, our annual EMEA Summit was impacted by the COVID-19 social distancing guidelines. While we made the decision to cancel the in-person event, we continued to focus on connecting the SmartSimple EMEA community. Last May 13-14, we converted the event to a two-day virtual experience - making this our first 100% virtual conference we’ve ever hosted.  

Topics: Conference, Client Engagement

Stories and Ideas at BlockParty NYC 2019

Posted by Stirling Myles on Sep 18, 2019 2:33:10 PM
Photo by Claudine Ting

This September, we built from an amazing experience last year, and went back to the Big Apple with another BlockParty. The event was graciously hosted by SmartSimple client, JDRF, a global leader in the search to end Type 1 diabetes through research, funding, and advocacy. And in typical fashion, we learned a lot from the stories of the SmartSimple community.

Topics: BlockParty, Client Engagement

SmartSimple’s First EMEA Summit: A Collaborative Convergence

Posted by Stirling Myles on Jun 10, 2019 10:20:46 AM

On May 23 and 24, 2019, we hosted our first-ever EMEA Summit in Dublin, Ireland t foster celebration and connection within the ever-growing SmartSimple community. Attendees from around the globe gathered into one room to share their experiences and learn, connect, and grow with each other. Here’s what happened.

Topics: Conference, EMEA Summit, Client Engagement

Block Party Toronto 2019

Posted by Stirling Myles on Jan 15, 2019 9:22:33 AM

Our first Block Party of 2019 is happening in Toronto and we’re making it extra special. On February 19-20, we’re shaking things up and making Block Party Toronto a 2-day affair! RSVP and claim your spot today.

Topics: BlockParty, Conference, Client Engagement

Everything You Need To Know About Net Promoter Scores [VIDEO]

Posted by Stirling Myles on Nov 1, 2018 10:27:21 AM

At SmartSimple, we take customer support seriously and we track how we're doing by our Net Promoter Score (NPS). “What's NPS?” You may be asking. We made an animation for you to answer this very question. Enjoy.

Topics: Support, Client Engagement