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    SmartSimple's Global Recharge Week for Staff, Happening August 2-6

    Posted by SmartSimple Software on Jun 30, 2021 11:43:14 AM


    2020 and 2021 have been extremely challenging for all of us. A global pandemic, the adoption of remote work, and taking the precautions necessary to keep friends and family safe have exhausted many of us.

    SmartSimple acknowledges this and has invested heavily in the health and well-being of all employees. Key initiatives include reduced summer hours, a "work doula," monthly mental health all-company huddles, and now – Global Recharge Week – for all SmartSimple staff.

    Topics: Support, Announcement

    SmartSimple’s 24/5 Support Is Here To Help Wherever You Are

    Posted by Stirling Myles on Mar 30, 2020 3:31:54 PM

    Long story short: we got you.

    During a time when there’s so many questions, we wanted to provide some levity and reassurance to you during this unprecedented period. We are operating business as usual.

    Topics: Support

    Next Level Client Engagement With The Platform Solutions Team

    Posted by Stirling Myles on Feb 20, 2020 2:59:36 PM

    "How does that feature apply to the work I do?” “Can it be applied to the industry I work in?" We get asked these questions pretty often. The vast functionality of the platform is great, but at times we hear from the SmartSimple community they need help figuring out how to use all that functionality effectively

    Topics: Support, SmartSimple Cloud platform

    Everything You Need To Know About Net Promoter Scores [VIDEO]

    Posted by Stirling Myles on Nov 1, 2018 10:27:21 AM

    At SmartSimple, we take customer support seriously and we track how we're doing by our Net Promoter Score (NPS). “What's NPS?” You may be asking. We made an animation for you to answer this very question. Enjoy.

    Topics: Support, Client Engagement

    Introducing SmartSimple Support Twitter Account

    Posted by Stirling Myles on May 29, 2018 8:00:00 AM

     

     

    Get real-time support and service updates on our new Twitter channel.

    Topics: Support