Client Stories

Grand Rapids Community Foundation logo

Grand Rapids Community Foundation

Grand Rapids Community Foundation had long developed and maintained its own grants management system. Although this provided the foundation with a high level of control, the foundation ultimately decided to get out of the business of developing grants management systems. Grand Rapids Community Foundation therefore had to find a replacement system that was less cumbersome for the end user and removed known barriers from the perspective of the grantee.

Key Stats

Client Name: Grand Rapids Community Foundation

SmartSimple Client Since: 2014

Type of Giving: Grants, program-related investments, scholarships

Dollars Granted: $172 million through 22,000 grants

Old System: YourCause (Good Done Great)

Key Pain Points: Previous system was difficult to use and inflexible to changing organizational needs, along with configuration, changes were cumbersome to apply.

New System Must-Haves: Increased flexibility, improved ease of use, and user experience for staff and grantees, along with access to reliable and responsive support.

  • Increased flexibility to accommodate changes
  • Improved Better ease of use and user experience for staff and grantees
  • Reliable and responsive support

Ann Puckett picture
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SmartSimple’s implementation team has been outstanding in delivering on promises and in looking for ways to make the system better.

Ann Puckett, IT Manager, Grand Rapids Community Foundation