JDRF had cobbled together three different systems, which included a web-based proposal management system called Proposal Central, to manage their research grants management processes, but found it never really worked properly. “We needed a makeover,” said Sydney Yovic, Associate Vice President of Research Operations & Mission.
“We had a one dimensional system and needed a four dimensional solution. We lacked any ability to drill down and provide comprehensive reports, metrics or meaningful analysis. Plus, we were spending a lot of money trying to get all three systems to talk to each other, eating up valuable time and resources. It was stale, dated, and no one liked working with it.”
Among the other problems they were hoping to remedy included reducing the amount of manual data entry, decrease the time spent creating reports, and find a solution that could integrate with their financial system.
“Through our Request for Proposal (RFP) process, we found that many solutions providers have experience with not-for-profits, but many lacked biomedical research expertise. What we needed was a partner who had a solid understanding of us and our needs.”
“We saw products that were really flashy, but weren’t capable of incorporating meaningful management processes common in research. SmartSimple offered a clean look that also had the right combination of features and functionality we needed to accomplish our goals.”
“The people were ultimately what sold us on SmartSimple. The team really listened when we talked about what we needed our system to do. They didn’t offer a generic, out-of-the-box product; instead, they presented an adaptable, comprehensive solution that answered our specific needs. We saw SmartSimple as not just another vendor but a company that would be a good business partner in bringing JDRF’s vision to fruition.”
“Research management can be quite nuanced based on the funding organization, but our SmartSimple implementation team took the time to learn and understand our processes. Their experience working with other large research funders provided reassurance during the scoping phase of our implementation. They also defined milestones for testing and training on our RMS360° system, delivering without fail on the configurations that we specified.”