Client Stories

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City of London, Ontario

The City of London had a completely paper-based system to manage their granting activities. All signatures had to be physically collected and were only accepted on original, printed documents. Every application had to travel between the applicant, reviewers, and the city’s granting office, making it difficult to properly track and organize them. Because of all the back and forth, grant reports took a great deal of time to complete. Reports were shared as blank templates which meant they were often submitted without all the required information. Once the city implemented SmartSimple, everything was organized and centralized online. They saved hours of time in processing applications, building reports and tracking all aspects of their granting program.

Key Stats

Client Name: City of London, Ontario

SmartSimple Client Since: 2015

Type of Giving: Grants

Dollars Managed: $1.8 million annually

Old System: Microsoft Office, paper





Key Pain Points: Too much paper, no centralized document storage, no online document signing capabilities, reports extremely time-consuming to complete.

New System Must-Haves: Cost effective, online application and tracking, intuitive to use, able to evolve, strong security features.

Jen Carter picture
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SmartSimple is making our work supporting organizations so much easier. We have eliminated many of the time-consuming aspects of our old program and can now focus on other priorities. Our team has more time to support and empower our grantees, helping to build the capacity of the organizations the city funds.

Jen Carter, Manager, Policy and Strategic Issues

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