Client Name: Irving Harris Foundation
SmartSimple Client Since: 2013
Type of Giving: Family Foundation
Dollars Granted: Between $10 and $15 million annually
Old System: Microedge GIFTS
Key Pain Points: Over-reliance on manual processes, limited functionality of an old and dated system, no integration capabilities, declining customer support.
New System Must-Haves: Easy to use online application for grantees, a true content management system, more responsive customer support, a central repository for data and easy file sharing capabilities.