Client Stories

Irving Harris Foundation logo

Irving Harris Foundation

Prior to switching to SmartSimple, Irving Harris Foundation had been steadily seeing their fees rise with their incumbent solution, Microedge GIFTS. These higher fees did not translate into a better customer experience. As the Foundation wanted improved and additional online solutions for their expanding staff, GIFTS price points were unreasonable and their solutions were below average at the time. By moving to SmartSimple, Irving Harris Foundation experienced dramatic improvements in service delivery by opting for its Premium Support Services offering. The Foundation was also able to modernize their antiquated paper-based processes with automated workflows and realize significant efficiency gains by extending SmartSimple’s base-level functionality through integration.

Key Stats

Client Name: Irving Harris Foundation

SmartSimple Client Since: 2013

Type of Giving: Family Foundation

Dollars Granted: Between $10 and $15 million annually

Old System: Microedge GIFTS

Key Pain Points: Over-reliance on manual processes, limited functionality of an old and dated system, no integration capabilities, declining customer support.

New System Must-Haves: Easy to use online application for grantees, a true content management system, more responsive customer support, a central repository for data and easy file sharing capabilities.

June Matayoshi picture
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The more we use the system the better the team here feels about SmartSimple. Everyone is finding the automated workflows much more efficient than our manual process ever was. Foundations are typically slow to get with the times, but now I feel like I’m way ahead of the curve.

June Matayoshi, Grants Manager