Before deployment
Understanding your needs
Before any features are configured, we dig deep into your organization’s processes to capture your key procedures and configuration needs. This can be performed on-site or remotely.
Outlining your plans
We create a detailed plan of action that you approve before we start. This ensures you understand exactly what modules will comprise your solution, and how your system will be configured.
During deployment
Project management
We aim to find the right balance between configuration efficiency and allowing our partners to work at their own pace during the implementation phase. We use a combination of waterfall and agile project management techniques to do this. Using this approach ensures we are never late with a project and that little downtime occurs.
System training
We offer a blended learning methodology that comprises in-person training, remote training, and self-paced training. You choose one or a combined learning approach that matches your training goals, learning style, and budget.
After deployment
Community support
Once your system is deployed, the day-to-day support of your solution will be provided by our Community Support team. Standard support and access to this team are included with your user fees. Premium, dedicated support, is also available.
System & security reviews
All tools and technologies need tune-ups and calibration from time to time. Your system can be reviewed at specific intervals to ensure it remains optimized and secure. These reviews can include functional reviews as well as security reviews.
Benefits of working with us
Trust and experience
Working to your deadlines
Partners in success
A community of changemakers
