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    Client Story

    SickKids Foundation

    How the SickKids Foundation elevated their grant funding impact with a new grants management system.

    SickKids logo



    SmartSimple client since


    Type of giving


    Dollars granted

    $1.8 million per grant cycle

    Previous system

    Outdated paper-based system

    SmartSimple solution

    Key pain points

    • Overpaying for a product that didn’t facilitate impact reporting
    • Product wasn’t addressing their needs as an organization

    New system must-haves

    • Wanted an online and cost-effective grants management system that could accommodate their workflow process

    At a glance

    The SickKids Foundation’s National Grants Team had big organizational challenges in their grants management system. Their small number of dedicated program staff were inundated with a burdensome, outdated grant application process, and the data they pulled from templates yielded incomplete data that limited impact reporting. SmartSimple Cloud for Research Grants Management assisted them in updating their entire application process in one centralized location. Their new grants management system enabled them to work more efficiently and provided them with in-depth and powerful tracking and reporting capabilities that gave more insight into their grant researcher work and community impact.

    Photo of a SickKids employee - SickKids Foundation's National Grants Program

    About the SickKids Foundation

    As a leader in the not-for-profit sector, SickKids Foundation raises funds on behalf of The Hospital for Sick Children - one of the world’s foremost paediatric health-care institutions. SickKids Foundation is the largest charitable funder of child health research, learning and care in Canada. Established in 1972, the SickKids Foundation was built upon the leadership of SickKids in helping children across Canada and has funded more than $80 million in grants across the country for children’s health through their National Grants Program.

    Photo of a SickKids volunteer - SickKid's grant funding has made significant impact

    Their awards focus on supporting well-trained researchers across the country who are working to address the most pressing childhood diseases and conditions. They also work to bring together families, researchers, clinicians, and community organizations for medical presentations and family-oriented discussions. While their grant funding is only a small part of the vast lineage of the incredible work that SickKids has provided, it has made a significant impact on children’s health and the medical industry.

    Pam Gilliland

    “I love that SmartSimple is an innovative company. The senior management is very in tune with the clients, and it doesn't feel like all sales, all the time.”

    Pam Gilliland, Granting and Hospital Relations Manager,
    SickKids Foundation

    Photo of father and daughter - SickKids' grants management system was timeconsuming

    Too much time in data entry

    The SickKids Grants Team was utilizing a grants management system that was timeconsuming, and wasn’t yielding great outcomes for all the invested effort. “We were literally getting proposals in by PDFs and we had to enlist volunteers to do hours of data entry.” says Pam Gilliland, Granting and Hospital Relations Manager of the SickKids Foundation. Their cumbersome process was getting stuck at the administrative level, and it was difficult to quantify program impact.

    Photo of entertainment at SickKids - SickKids old system has complicated workflow

    To make matters worse, they were overpaying for their current system, “The maintenance fees were relentless, so we couldn’t afford the online module,” and the modules themselves made for a complicated workflow. Their application process also didn’t provide in-depth impact reporting since their templates only offered bare-bone information making for incomplete data.

    Photo of SickKids employees - streamline and simplify the grant application process

    The search for a solution

    Needing a significant change in their application process, the Foundation Grants Team looked for an online platform that was cost-effective and didn’t require a degree in technology to set up. They needed an online platform that could streamline and simplify their expansive grant application process. “We get up to 100 applications every cycle from applicants all across Canada.”

    Photo of a sick child - SmartSimple's transparency pricing

    Pam and her team needed a solution that gave them the powerful functionality that ensured robust reporting, “We wanted to be able to manage and dig deeper into the applications that we were receiving,” as Pam states. They appreciated the transparency in pricing from SmartSimple’s sales team and decided on working with SmartSimple Cloud because the software met their workflow needs and expectations.

    Pam Gilliland

    “We were literally getting proposals in by PDFs and we had to enlist volunteers to do hours of data entry”

    Pam Gilliland, Granting and Hospital Relations Manager,
    SickKids Foundation

    Photo of mother and daughter - SmartSimple Implementation

    A grants management system that put all the pieces together

    After working with SmartSimple’s implementation team in person, the changes in process were met with positivity. “I was amazed that we could start monitoring the grant requests that people were creating,” Pam says, “the applications and their deadline dates we could see two months out and see what grant activities were taking place,” she continued.

    Photo of mother and infant - with SmartSimple there's fewer mistatkes in processing data

    With SmartSimple Cloud's powerful research grant management tools, Pam and her team were able to get a broader perspective of their work instead of playing catch up with paperwork, “I could get a head start in preparing and assigning reviewers to applications. “We no longer have any data entry, and with an updated system, there were fewer mistakes in processing data into the system.”

    Photo of mother and daughter - SmartSimple and SickKids Foundation

    With SmartSimple Cloud, old processes were shed, and new ones welcomed with open arms. “Having a head start on the peer review analysis has been amazing” Pam says. “Deadline day used to be the day people would send their PDFs, and that’s when we’d open the documents. Now we see beforehand what kind of applications we’re getting and what expertise we need. We used to sit down with a paper checklist which took forever. Now we don’t have to do that anymore. When applicants fill out the application, they have to fulfill our requirements and we can easily see the type of expertise we will require from our peer reviewers.”

    Pam Gilliland

    “We wanted to be able to manage and dig deeper into the applications that we were receiving,”

    Pam Gilliland, Granting and Hospital Relations Manager, SickKids Foundation

    Photo of a ball - SmartSimple's Support Team is very responsive

    High focus on high impact

    The transition to SmartSimple Cloud for Research Grants Management was an extensive process to ensure user comfort and confidence. “There’s only two of us on the Grant’s Team that use the database and neither of us is tech-savvy. We spend a lot of time with SmartSimple’s support team, and they’re very responsive.” Says Pam. “The support has been great, and they’re helping us all the time to make it better. It’s been very manageable, even without going through our own IT department.”

    Photo of child at lemonade stand - SmartSimple platform makes an impact on SickKids Foundation

    Now with all of the time they’ve saved with their new system, the SickKids Foundation can focus on continued support for their community. “We’re really starting to focus on impact and showcasing our awardees,” says Pam. “With the freed up time, I’ve managed to highlight and focus on our grantees, and we’ve created profiles, bios and web pages following their careers. I’m able to pull this information from the system and we can highlight the impact our grants are making.”

    Photo of donors - SmartSimple platform pulls impact data and statistics much easier

    Pam is happy about the capabilities the SmartSimple Cloud platform has already delivered and is looking forward to the future. “We’re going to be able to pull impact data and statistics much easier now, and see what our researchers are accomplishing.”

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