SmartSimple's Premium Support Services provide you with a Dedicated Support Representative (DSR) who will handle all your support requests and will have in-depth knowledge of your SmartSimple system. You’ll also benefit from an optional monthly call with our Director of Customer Experience to discuss any questions about system functionality, training or configuration.
While Essential Support comes standard in all our Service Level Agreements (SLAs), Premium Support Services offer enhanced access to our support team.
|Item||Essential Support||Premium Support|
|Live Agent||General client support group on rotation||Named Dedicated Support Representative (DSR)|
|Director Level Access||Upon request or escalation||Regular meetings and on-demand access consultations|
|Configuration Services||At additional fee as estimated||Included (up to 4 hours per request)|
|Training||At additional fee as estimated||Included (up to 3 hours per quarter)|
|Fee||Included in licensing||Please contact your Account Manager|