Having merged on the foundation of exceptional client service and retention, SmartSimple and Foundant collectively boast a dedicated team of over 120 professionals committed to implementing clients and supporting their needs. The appointment of Eric Lauer to the role of CCO is a testament to our ongoing dedication to not only maintaining but enhancing the level of care we provide our clients.
Eric is focused on fostering strong partnerships and ensuring alignment across all aspects of client success. Under his guidance, the teams will continue to benefit from the expertise of existing leadership. This leadership structure ensures continuity and minimal disruption for the SmartSimple and Foundant teams and our clients, while also promoting cross-team communication and learning.
“The keyword in this merger is ‘complementary,’” Eric Lauer commented in our first all-team meeting since the merger. “Even if we come from different places, it’s still the same thing – we focus on our clients. There is a lot we couldn’t do apart that we can now do together – which is exciting for us and our respective clients.”
Leveraging Eric’s expertise and insights to enhance the customer success teams' operations reflects a key strategy in our ongoing integration of communication, processes, and knowledge sharing. This collaborative approach will allow us to continue meeting clients where they need us to be and reinforces our position as leaders in providing innovative, client-centric solutions.
This announcement marks a significant milestone in the Foundant – SmartSimple journey as we continue to prioritize the success and satisfaction of clients. With Eric Lauer leading the charge, we are excited about the opportunities this offers both team members and clients.
About SmartSimple and Foundant
SmartSimple Software and Foundant Technologies and are leaders in providing software solutions designed to address the unique needs of their clients. Through their merger, they have strengthened their capacity to offer unparalleled service and support, ensuring their clients' success remains at the forefront of their operations.
Media contacts
Eric Lauer, Chief Client Officer
Phone: 866.239.0991
Email: elauer@smartsimple.com
For more information about the merger, you can visit our FAQ page here.