SmartSimple's Specialty Services Teams (SSTs) consist of specialists that have been trained to solve unique support challenges that require a high degree of expertise in a specific subject matter. These teams provide the next layer of support for complex tickets that need special attention beyond what our standard support services provide.
Consisting of six teams with a specific expertise of the Platform3 system - Analytics, Automation, Infrastructure, Integration, Security, UI / UX - they enable us to scale the support we can offer in specific support areas.
The Analytics team specializes in all aspects of reporting using existing Platform3 functionality. This includes the reporting subsystem, graphing and charting constructs, geocoding and mapping constructs, and data reports through all channels.
The Automation team provides deep expertise on all automation components of Platform3. These features include Workflow subsystem, Scripting engine, MS Word and MS Excel integration features, and Autoloader.
The initial focus of the Infrastructure team is support, and where required, for the T2P tool and the related servers.
The Integration team provides Platform3 integration capabilities expertise, including support of all Marketplace products, support of the JSON API, SSO, and MFA authentication features.
The Security team provides expertise for in system security features, including system security review and analysis, promoting security best practices with the client community.
The UI / UX team focuses on aspects of branding, usability, and function. This team will provide support to ensure clients have great interaction and experience with their SmartSimple system.
Premium Support Services is an enhanced service offering that gives you direct access to a dedicated support person. As a single point of contact, Dedicated Support Representatives develop an intimate knowledge of your systems, and can deliver a much more personalized experience based on a shared understanding of your needs and business problems. Regular touchpoints are also scheduled with our Director of Customer Experience to ensure that you are getting full value out of their Premium Support Service.
Supporting extended communities while maintaining your operations requires extraordinary effort and resources. We can help you lessen the administrative burden on your staff and reduce the resources you spend supporting your external users. Sign up for SmartSimple's Extended Community Support services and we will assist your community users round-the-clock 24 hours a day, 5 days a week with technical and system usage issues, accessing application forms, and navigating through portal pages.