Implementation

Our Implementation team works tirelessly to ensure an efficient and streamlined process for you. Successful implementation projects begin with and rely on clear communication between you and our team because every organization’s needs are unique. We believe in a truly collaborative approach in order to deliver solutions that are authentic to your needs.

Our implementation projects typically follow a 5-stage process

What makes us truly stand apart is the unparalleled flexibility we offer. Our platform is a completely configurable technology, different from most others that have to rely on scripting to personalize their solutions for clients. That means our implementation teams can build solutions more efficiently, more quickly and more fine-tuned to your specific business needs.



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Requirements Gathering

Before any project can begin, we need to compile a full, comprehensive list of requirements you need in your system. Fine details gathered at this stage include things like workflows, business rules, profile information, and the specific roles of individuals in your organization.



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Analysis & Design

At this stage, we gather your requirements and map out a platform design. We use this to create the most suitable system configuration for your exact needs.



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Project Plan Sign-Off

A statement of work (SOW) is created based off of your system design. To deliver the system in incremental stages, the components are divided into work packages and milestones. This allows you to experience and interact with the system throughout its configuration.


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Implementation & Testing

During implementation, an initial work package is created to include roles, permissions, workflows, portals, and relevant fields. Your SmartSimple Project Manager will then walk you through it. Necessary adjustments are made based on feedback. Once the modifications from the previous stage are approved, tests are performed by your team to ensure all requirements have been met.



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Go Live Training

We then train both your internal users and system administrator. You are introduced to SmartSimple’s various methods of support: email, phone and SmartSimple’s Community Portal.


A project method fitted to your unique needs

There are two distinct project methods of implementation we offer: Enterprise Deployment and Rapid Deployment. Once we have come to a collaborative decision on the proposed project method, our five stage process begins:

Enterprise Deployment

The Enterprise Deployment model will utilize a highly structured approach to implementing your new system. This deployment model is ideal for you if you have a team experienced in managing projects and are familiar with formal Project Management methodologies. Leveraging Project Management approaches like Waterfall and Agile, our Project Team will work closely with yours to establish a well-defined project plan.

Our project team consists of a Solution Architect, Project Manager, and a Business Analyst to develop the best practices for your system software. Our Solution Architects are highly experienced and have extensive subject matter expertise in system deployments. Their in-depth understanding of how our technology meets your business needs ensures that best practice is always followed.

During the implementation process, there will be weekly one-on-one reviews with you along with SmartSimple Project Manager meetings. During each project milestone, we go through a rigorous testing through Shark Tank-style QA meetings to ensure the best possible approach to your system configuration. Our goal is to always build the best system that supportable and maintainable long into the future.

Rapid Deployment

Looking for a more simple approach? Our Rapid Deployment team works with a less complex engagement process with implementation. While the end result is the same as the Enterprise route, it doesn’t require intensive Project Management methodologies.

You will work with a team of a dedicated Business Analyst, Project Coordinator, and Project Manager that will work with you in developing your system.

Rapid implementation projects can only be successful if both the SmartSimple project team and you are committed to following strict and aggressive timelines. The Rapid Deployment method is an agile implementation approach with no downtime during the project.

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