We believe that incredible work can’t be done without the help of others along the way, which is why we take Client Support very seriously. We’re in the empowerment business and it’s part of our responsibility to help you get the most out of our platform.
Our community portal gives you the ability to create support tickets, provide feedback, send messages and chat with our in-house support team. Our well-trained and experienced technical support representatives make sure that you have all the knowledge and tools you need to utilize the robust functionality of SmartSimple’s software fully.
We’re not only invested in customer service; we’re dedicated to customer empowerment. We believe you should have control over your processes and technology, not the other way around. Our job is to support you in this.
We use Net Promoter Score, an industry standard metric to gauge customer loyalty. Consistently, we average an NPS of 8.8 out of 10, putting us in the top tier for a software provider in any vertical.
We provide round-the-clock technical support 24 hours a day, 5 days a week. You have access to live support during the following hours:
GMT: 11 pm Sunday–2 am Saturday
EST: 7 pm Sunday–9 pm Friday
CST: 6 pm Sunday–8 pm Friday
MST: 5 pm Sunday–7 pm Friday
PST: 4 pm Sunday–6 pm Friday
AEST: 9 am Monday–1 pm Saturday
We have an entire support team dedicated to getting your answers quicker. We’re available by phone, email, and live agent chat support.
Phone Support (Toll-Free): 866.239.0991
To make sure you are maximizing the robust functionality of our software platform, our SmartSimple Business Strategy services are offered to you as part of the standard support package. This value-added service is ideal for situations where you are looking for solutions to business problems through our software or are looking to consult on cases that require more than just technical troubleshooting.
Think of this as a white glove concierge service to help address your business problems. We’ll get the resources you need to make sure we help you find a solution that works and ensure that you’re well positioned for the future.