we believe that incredible work can’t be done without the help of others along the way, which is why we take Client Support very seriously. We’re in the empowerment business and it’s part of our responsibility to help you get the most out of our platform.
Premium Support Services is an enhanced service offering that gives you direct access to a dedicated support person. As a single point of contact, Dedicated Support Representatives develop an intimate knowledge of your systems, and can deliver a much more personalized experience based on a shared understanding of your needs and business problems. Regular touchpoints are also scheduled with our Director of Customer Experience to ensure that you are getting full value out of their Premium Support Service.
To make sure you are maximizing the robust functionality of our software platform, our SmartSimple Business Strategy services are offered to you as part of the standard support package. This value-added service is ideal for situations where you are looking for solutions to business problems through our software or are looking to consult on cases that require more than just technical troubleshooting.
Think of this as a white glove concierge service to help address your business problems. We’ll get the resources you need to make sure we help you find a solution that works and ensure that you’re well positioned for the future.