Technical Community Support
Our community portal gives you the ability to create support tickets, provide feedback, send messages and chat with our in-house support team. Our well-trained and experienced technical support representatives make sure that you have all the knowledge and tools you need to utilize the robust functionality of SmartSimple’s software fully.
We’re not only invested in customer service; we’re dedicated to customer empowerment. We believe you should have control over your processes and technology, not the other way around. Our job is to support you in this.
We use Net Promoter Score, an industry standard metric to gauge customer loyalty. Consistently, we average an NPS of 8.8 out of 10, putting us in the top tier for a software provider in any vertical.
We provide round-the-clock technical support 24 hours a day, 5 days a week. You have access to live support during the following hours:
GMT: 9 pm Sunday–2 am Saturday
EST: 4 pm Sunday–9 pm Friday
PST: 1 pm Sunday–6 pm Friday
AEST: 8 am Monday–1 pm Saturday
We have an entire support team dedicated to getting your answers quicker. We’re available by phone, email, and live agent chat support.
Phone Support (Toll-Free): 866.239.0991