Support
We work globally, regardless of scale, language, or process complexity. Distributed across North America, Europe, the Middle East and Africa, our team of in-house experts will see your needs delivered.
We believe that incredible work can’t be done without the help of others along the way, which is why we take Client Support very seriously.
We’re in the empowerment business and it’s part of our responsibility to help you get the most out of our platform.
Essential Support
All SmartSimple clients have access to Essential Support as part of their annual subscription. We deliver that support 24 hours a day, 5 days a week (and 24/7 for critical issues) with real, human beings ready to answer the phone, chat, or email.
Premium Support
Premium Support Services are offered by SmartSimple to clients whose systems were configured by us and all our implementation partners offer similar services. Visit our partners page for a list of SmartSimple implementation partners and their enhanced support.
Specialty Services Teams
For specific platform functional areas; Analytics, Automation, Infrastructure, Integration, Security, UI/UX, our Specialty Services Teams have the knowledge and experience. These teams provide the expertise you will need to extend your usage of our platform.